Business and Management Research Journal




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Vol. 1 No.

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Business and Management Research Journal Vol. 1(3), pp. 72 - 83, September  2012

2026-6804 2012 International Research  Journals  



Full length Research paper


Strategic Human Resource Management (SHRM) Practices and Performance of Hotels in Kenya


*Fwaya Erick Victor Onyango1 and Kipchumba Kibet Simeon2


1Department of Eco Tourism, Hotel and Hospitality Management, Maseno University, Private Bag 40105, Maseno.


2Department of Business Administration, Egerton University, P.O. Box 536, Njoro.



*Corresponding Author Email:,  Tel. (mobile phone): +254 0720 174 822




This study sought to find out the relationship between strategic human resource management practices, motivation and firm performance.  The study also aimed to determine the extent to which the relationship between SHRM practices, employee motivation and firm performance depended on employee cultural values and organizational characteristics.  A descriptive survey research design was used to gather primary data using self- administered questionnaires. The study population was comprised of hotel managers from ten five-star hotels and thirteen four-star hotels in Kenya.  The study found out that training and development and compensation systems were the best predictors of a hotel performance were; training and development, compensation systems, and performance appraisal were the best predictors of motivation at work were; and that organizational characteristics had significant influence on the relationship between SHRM practices and firm performance. The fundamental implication of this study to hotel managers is that a particular bundle of shrm practices may be superior to another set of shrm practices.


Key words: Strategic human resource management; practices; performance; motivation; cultural values; cultural beliefs, Kenya.